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Attending your cancer service appointment

You have been referred to Hospital because your symptoms or test results show that you may need further investigation by a specialist. On this page you will find information and videos that may help during your visit.

On this page

Being referred to our team

If you are referred on a urgent suspected cancer pathway [previously known as 2 week wait (2ww)] your medical team will be trying to assess several things at once:

  • Whether you do or do not have cancer
  • If you are found to have a cancer we will investigate what type of cancer it is and what treatment is it most likely to respond to
  • Where it is? i.e. has the cancer spread anywhere else?
  • Will you be fit enough to withstand cancer treatments
  • What are your wishes and priorities?

Changing or cancelling your urgent suspected cancer outpatient appointment

Urgent Suspected Cancer first appointments are managed by the Central Booking Office.

  • The Central Booking Office opening times are Monday – Thursday 8:30am – 4:30pm and Friday 8:00am – 4:00pm.
  • Urgent Suspected Cancer outpatient appointments (suspected cancer): 0300 422 5981

What to bring with you to appointments

  • A loved one or friend who can support you
  • A list of any medication you are currently taking
  • Any questions you may have
  • A notepad and pen

Oncology

Your Oncology visit

Cancer services, team and walkthrough with subtitles

For Avening Ward

  • Due to space restrictions, please come for treatment alone. Please talk to a member of staff if you need a carer or a translator to attend with you.
  • We advise against driving and from your intravenous treatments.
  • On arrival for an appointment, please report to the main Oncology Reception. You will be told when to go to the appropriate area.

Oncology and radiotherapy contacts

  • Oncology Reception: 0300 422 4028 (To check appointment times and transport. Opening Hours : 8am – 6pm)
  • Oncology General Office: 0300 422 4040, 0300 422 2393 or 0300 422 3895
  • Chemotherapy Booking Office: 0300 422 3366
  • Radiotherapy Booking Office: 0300 422 4471
  • Radiotherapy at Cheltenham Oncology Centre: 0300 422 4147
  • Oncology Outpatients Booking Office: 0300 422 4027 or 0300 422 3823 (for non-treatment appointments)
  • Acute Haematology Oncology Unit (AHOU) 24-hour Helpline: 0300 422 3444

Oncology parking permits

During your treatment, you may obtain treatment permits for the oncology carpark off the Keynsham Road. The permit is for the use of outpatients when they have treatment appointments. Contact the Focus Information Centre for more details.

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